FAQ’s
1.Does the Arrow Auto Parts only supply filters
At Arrow Auto Parts, we design and manufacture filtration solutions for passenger car , light and heavy-duty vehicles industry, including for trucks and heavy machinery. We specialize in designing customized filter solutions according to customer demand.
2.What is the lead time for new products?
We invest considerable resources in R&D and make every effort to release new filters to the market with the shortest possible lead times. Development time depends on the product and ranges from 3 weeks to 6 months.
3.Does the Arrow Auto Parts Group supply products all over the world?
Our extensive deployment and logistical capabilities enable us to ship our products to all regions of the world in the shortest possible time.
4.Does the catalog include all Arrow Auto Parts Group products?
Our catalog includes all of the products for a specific market. Since we design and manufacture customer-specific products, only the main versions of these products appear in the catalog.
5.Does the Arrow Auto Parts website include technical documentation?
As we adapt our products based on customer requirements and specifications, we do not publish technical documents on our website.
6.What facilities does the Arrow Auto Parts have in its labs?
We are proud of our state-of-the-art laboratory equipment which is the latest in the field of filtration. Learn more about our laboratory facilities here.
7.What ISO certifications does the Arrow Auto Parts have?
All of our plants operate according to the highest quality standards in the industry, including ISO 9001 and IATF16494.
8.Why do we want to manufacture higher-quality filters than OE?
We strive to offer a high-quality alternative for OEM suppliers for our customers and work hard to meet the filtering performance of the original products. We also offer our customers added value in the form of premium filters that reach 100% or more of the original filter performance.
9.Does the Arrow Auto Parts have registered patents?
We are proud of our capabilities and offer our customers a high-quality alternative to technologically complex filters and protect some of them with registered patents. Currently, we have two registered patents and four pending patents.
10.Does Arrow Auto Parts provide documentation on patent-free products?
We are aware of the great importance of patenting in the field of filtration and provide our customers with full warranty for any filter purchased from our company. We support our customers and provide answers to any questions, and offer intellectual property declaration for all of our products.
11.Does Arrow Auto Parts collaborate with other companies in the market?
We define ourselves as partners to our customers and are proud to collaborate with them and with other functions in the value chain.